Information
At SiteDocsPro, we are dedicated to ensuring your satisfaction with our professional construction templates. Please read our refund policy carefully to understand our procedures and your rights.
Frequently asked questions
Here you'll find answers to common questions about our refund policy. We strive to be transparent and provide excellent support. If you have any further questions, please do not hesitate to contact us.
What's the main thing customers should know about getting a refund from SiteDocsPro?
As our products are instant digital downloads, refunds cannot be issued after purchase. However, if you experience any issues with your files or need help using them, please contact us – we’re always happy to assist and make sure you get what you need.
How can we make the refund process as smooth as possible for our customers?
We aim to make the process simple and stress-free. If there’s an issue with your order, just send us a message with your order number. We always respond quickly and will do our best to help – whether that means fixing a file, replacing it, or guiding you through how to use it.
Because our templates are digital downloads, refunds are only possible if the files haven’t been accessed yet – but we will always work with you to find the best solution. Your satisfaction is important to us, and we’re here to help.
What would make customers feel confident and happy about our refund policy?
To make our process smooth and worry-free, we focus on clear communication, fast responses, and friendly support. If there’s ever an issue, customers can contact us directly and we’ll work quickly to help. We provide clear steps, honest updates, and solutions that are fair and professional. Our goal is simple – make every customer feel supported and confident when shopping with SiteDocsPro.
Are there any situations where refunds might not be possible, and how can we explain that clearly?
Refunds may not be possible for digital downloads once they’ve been accessed, as the files cannot be returned. However, if there is an issue with the template or something isn’t working as it should, customers can contact us and we’ll review the situation – we always aim to help fairly and professionally. Our goal is transparency and support in every case.
Dedicated to your satisfaction
At SiteDocsPro, we are committed to providing you with high-quality construction templates and exceptional customer service. While our refund policy is designed to be fair and transparent, we encourage you to reach out with any concerns. We're here to help ensure you have a positive experience.